All Items have measurements and pictures, so hopefully your items will be a perfect fit. If however you do find the items unsuitable, then you may return on the following terms.

If item was incorrectly described, then you are entitled to full refund including postage once you have returned item.

If the item was correctly described, but didn't fit, then we will still accept returns within 7 days only, but will not refund postage costs, and do charge a 10% relisting/restock fee.

We ask that items are returned to us via a Royal Mail (or your Country National Postal Service) tracked and insured method.

 

1.       Request a Returns Merchandise Code (RMC) number within 7 days of receiving your order by emailing returns@dress-2-impress.com with details of item and reason for return.

2.       Return the Item advising the Returns Merchandise Code (RMC) and your Name and Address on a note inside the parcel.

3.       Return the item to: Dress-2-Impress.com, 13 Prince Andrew Way, Ascot, Berkshire, SL5 8NQ.

4.       You will be notified by email once your return has been received and refunded.

Please note that we may not accept liability for goods that are not returned via a Royal Mail (or other Countries National Post Service) Insured methods.  

We can not offer an exchange. If you wish to exchange your item for an alternative style, we suggest that you return it for refund and purchase the new item separately.

Items should be returned as received, and with all Dress-2-Impress.com tags still attached. Returns that do not have tags attached may not be accepted and may be sent back to the customer and/or a refund refused.

All items returned should have a Return Merchandise Code (RMC) number to ease the process. Unidentified returns may be returned to the sender.

Please seek to return items within 7 days of the date of your RMC request. Returns postmarked outside these time frames may not be accepted.