ORDERS All orders are subject to acceptance and availability.   Dress-2-Impress.com offers handmade millinery products for sale that are made to order, with production times advised on each items description page, so please do check production times before ordering if you need fast dispatch. There is a small selection of other clothes in stock and available for dispatch within 7 working days (usually dispatched within 2 working days). Occasionally, however, we may have stock errors in the online database. In the event of stock errors, you will be informed by email, and refunded the full cost paid within 7 days. Please note that items in your shopping basket are not reserved and may be purchased by other customers until you have checked out. Customers purchasing from a country that is required to pay import duty and tax will be invoiced directly from the import broker appointed by you, We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. PAYMENT Payment can be made by Visa, MasterCard, American Express, Delta, and Maestro debit cards through Paypal, and any other methods which may be clearly advised on the Site. Payment will need to be debited and cleared from your account before your order is dispatched. You confirm that the credit/debit card and Paypal account that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card and Paypal account to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment of your item, we will not be liable for any delay or non-delivery. We take all reasonable care to make our Site secure. All credit card transactions on this site are processed using Paypal, a secure online payment that processes card details in a secure environment. Paypal do not share the details of your Credit Card with anyone, including us. We take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site. ACCEPTANCE OF YOUR ORDER Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and Dress-2-Impress.com will be completed when we email you to confirm the goods have been dispatched. The language used in communications is English. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or is withdrawn. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold. INSURANCE AND DELIVERY Dress-2-Impress.com insures each purchase during the time it is in transit until it is delivered to your address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you and you accept that evidence of a signature by you (or someone at that delivery address) is evidence of delivery and fulfilment by Dress-2-Impress.com. Please note that we aim to dispatch all orders within 48 hours (but occasionally up to 7 days). Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Dress-2-Impress.com are not responsible for any delays caused by destination customs clearance processes, or Royal Mail delays. In line with Paypal protection policies, it is our policy always to use a service that has a tracking number with a signature on delivery. For this we use Royal Mail, Recorded or Special Delivery services for UK, and Signed for International for outside UK. If the Royal Mail is unable to obtain a signature when they attempt to deliver your parcel, you will be left a 'while you were out' card with collection details and the parcel will be returned to your local Post Office awaiting collection/re-delivery instructions. You can arrange a re-delivery online at the Royal Mail website at www.royalmail.com. If you do neither of the above your parcel will be held for 7 days before being forwarded to the Royal Mail National Returns Centre, where it will be checked before being returned to us, this taking approximately 2 weeks. You will be liable for the cost of re-delivery if you wish to have item resent. If you do not then we can only refund the cost of item, but not postage costs, so PLEASE if you receive a note from the post office, go and collect your parcel. If you pay by Paypal then Tracking numbers are sent to you via the Paypal Tracking, and Paypal will email you once we have dispatched and added the tracking Information to your Paypal payment. RETURNS All Items have measurements and pictures, so hopefully your items will be a perfect fit. If however you do find the items unsuitable, then you may return on the following terms. If item was incorrectly described, then you are entitled to full refund including postage once you have returned item. If the item was correctly described, but didn't fit, then we will still accept returns within 7 days only, but will not refund postage costs. We ask that items are returned to us via a Royal Mail (or your Country National Postal Service) tracked and insured method.   1.       Request a Returns Merchandise Code (RMC) number within 7 days of receiving your order by emailing returns@dress-2-impress.com with details of item and reason for return. 2.       Return the Item advising the Returns Merchandise Code (RMC) and your Name and Address on a note inside the parcel. 3.       Return the item to: Dress-2-Impress.com, 13 Prince Andrew Way, Ascot, Berkshire, SL5 8NQ. 4.       You will be notified by email once your return has been received and refunded. Please note that we may not accept liability for goods that are not returned via a Royal Mail (or other Countries) Insured methods.   We can not offer an exchange. If you wish to exchange your item for an alternative style, we suggest that you return it for refund and purchase the new item separately. Items should be returned as received, and with all Dress-2-Impress.com tags still attached. Returns that do not have tags attached may not be accepted and may be sent back to the customer and/or a refund refused. All items returned should have a Return Merchandise Code (RMC) number to ease the process. Unidentified returns may be returned to the sender. Please seek to return items within 7 days of the date of your RMC request. Returns postmarked outside these time frames may not be accepted.   FAULTY GOODS Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of customers wear and tear or lack of proper care, are not considered to be faulty.